OUR CUSTOMER SATISFACTION STATEMENT

Carwise provides a personal and knowledgeable service to many customers each year. Above all, we want all of our customers to be very satisfied that the work carried out by our highly trained IMI accredited staff has been completed professionally and represents good value for money.
Independently, our customers rate our service as excellent for:
The standard of our repairs
The helpfulness of our staff
Their general satisfaction overall

Carwise gives a high level of service and it is achieved as a result of our commitment to the following:

We are committed to providing honest and accurate advice.

Wherever possible we fit OE (Original Equipment) or MQP (Matching Quality Parts) to our customer’s vehicles unless specifically requested otherwise.

We treat all customers professionally, with courtesy and respect.

We promise to service and /or repair our customer’s vehicles safely to actual requirements and will only proceed with additional work with their approval.

On request all replaced parts are available for inspection at the time of collection.

We promise, to ensure we have the technical ability and equipment to carry out all work undertaken.
If any of our customers are dissatisfied with the service received, we are committed to resolving the problem with the utmost urgency.

We guarantee all of the work that we carry out both parts and labour.

For our locally based customers we can offer a free collection and return service.

Where possible, a courtesy car will be provided if needed.

Don't forget we are proud members of the Good Garage Scheme and Trading Standards Buy With Confidence Scheme. You can see our feedback there.